Support Add-Ons
Choose the level of support you need to accelerate the growth of your subscription business. With a ReCharge Support Add-On, you’ll always be able to receive top tier support, exactly customized to your business needs.
Choose your Add-On
Self Directed
Self Directed supports your store and customer’s basic needs with unlimited knowledge base access and next-day emails. If you anticipate being self-sufficient or you are just exploring your subscription journey, this is the plan for you.
Success
Success offers a step up by adding email support 7 days per week and faster response times. If you offer frequent flash sales or have more detailed questions regarding consistent backend updates, this is the right plan.
Advantage
Advantage provides accelerated response time and email resolution 24/7. In addition, you will also be able to chat live with one of our support agents to triage any urgent issues. Live chat triage will help provide context and clarity for urgent issues day or night.
Premium
Premium is our most robust add-on. In addition to 24/7 expedited email response, you gain the ability to schedule a triage phone meeting. Complex subscription problems are best triaged with productive phone meetings that include a complete team, clear communication, matched urgency, and empathy.
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Pricing
Knowledge Base access
Email support
Support availability
Hours
Guaranteed response rate
Chat triage
Phone triage
Self Directed
Included
Monday – Friday
8am – 5pm PST
24 hours
Success
$49/month
7 days per week
8am – 5pm PST
8 hours
Advantage
$99/month
7 days per week
24 hours per day
6 hours
Premium
$189/month
7 days per week
24 hours per day
4 hours
Self Directed
Pricing
Knowledge Base access
Email support
Support availability
Hours
Guaranteed response rate
Chat triage
Phone triage
Included
Monday – Friday
8am – 5pm PST
24 hours
Success
Pricing
Knowledge Base access
Email support
Support availability
Hours
Guaranteed response rate
Chat triage
Phone triage
$49/month
7 days per week
8am – 5pm PST
8 hours
Advantage
Pricing
Knowledge Base access
Email support
Support availability
Hours
Guaranteed response rate
Chat triage
Phone triage
$99/month
7 days per week
24 hours per day
6 hours
Premium
Pricing
Knowledge Base access
Email support
Support availability
Hours
Guaranteed response rate
Chat triage
Phone triage
$189/month
7 days per week
24 hours per day
4 hours